Question 1

How long does it take to get started with BuildTools?

Accepted Answer

Most builders are up and running within a week. We provide a dedicated onboarding coach to help you set up your first project and train your team.

Question 2

Do I need to install any software?

Accepted Answer

No. BuildTools is 100% cloud-based. Access it from any web browser or our mobile apps for iOS and Android.

Question 3

Can I import data from my current system?

Accepted Answer

Yes, we can help import your project data, contacts, and documents during onboarding.

Question 4

Does BuildTools work on mobile?

Accepted Answer

Yes, our mobile apps for iOS and Android give you full access to schedules, tasks, documents, and communication from the field.

Question 5

Can my clients see their project in BuildTools?

Accepted Answer

Yes, you can give clients a login to see their schedule, approve selections and change orders, view photos, and communicate with your team—all in one place.

Question 6

Do my subcontractors need to use BuildTools?

Accepted Answer

Subs don't need to log in to receive schedules or submit bids. They can interact via email. For those who want more access, subcontractor accounts are free.

Question 7

Is there a contract?

Accepted Answer

No long-term contracts. Pay month-to-month and cancel anytime.

Question 8

Can I add users later?

Accepted Answer

Yes, add users anytime at $20/month each.

Question 9

Do subcontractors need paid accounts?

Accepted Answer

No, subcontractor and client access is completely free.

Question 10

Is there a setup fee?

Accepted Answer

No setup fees. Just pay your monthly subscription.

Question 11

Does BuildTools integrate with QuickBooks?

Accepted Answer

Yes, BuildTools integrates with QuickBooks Online and QuickBooks Desktop. Sync contacts, budgets, purchase orders, and invoices automatically.

Question 12

What other software does BuildTools integrate with?

Accepted Answer

Currently we integrate with QuickBooks for accounting. We're exploring additional integrations—let us know what you need.

Question 13

What kind of support do you offer?

Accepted Answer

All plans include unlimited support. Reach us by phone, email, or chat during business hours. We also offer 24/7 help documentation and regular webinars.

Question 14

Is training included?

Accepted Answer

Yes, we provide a dedicated onboarding coach, unlimited training sessions, and regular webinars—all included in your subscription.

Question 15

Is my data secure?

Accepted Answer

Yes, we use bank-level encryption and security measures. Your data is backed up daily and stored in secure, redundant data centers.

Question 16

Who owns my data?

Accepted Answer

You do. Your data is always yours, and you can export it at any time.

Frequently AskedQuestions

Getting Started

Features & Functionality

Pricing & Billing

Integrations

Support & Training

Security & Data

Still Have Questions?

Ready to See BuildTools in Action?