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How to Guarantee Client Satisfaction and Improve Your Reputation

As a home builder, you know what goes into good construction. But what goes into building a good workday for you? A key part of the process is efficient, effective client communication.

Happy clients are critical to your business and a good reputation is essential for new business growth. Many of your leads probably come from word of mouth, so it’s in your best interest to ensure your clients are satisfied.

That being said, you also need work-life balance. Your days and nights shouldn’t be spent in the office going back and forth with clients. The good news is that it’s possible to keep clients happy without making yourself available 24/7.impr

1. Get proactive on client communication 

You want to keep your clients happy, but if you’re anything like us, you know that client communication can quickly spiral out of control with one-off emails and phone calls.

Our advice? Establish a regular cadence for communication. We like weekly status updates because clients know when to expect them and they address most of the questions clients will have. How much progress was made on the build this week? Is that wall sheetrocked? How does the master bathroom look? Include all of these details in your weekly progress report and say goodbye to length phone calls at odd hours.

What’s better than a weekly progress report? Real-time updates. With a construction project management app, you can give your clients immediate access to changes and progress as it’s made. You control what the client has access to, so you can keep them in the loop without compromising your security.

There may be emergencies when you need to respond quickly. In these instances, like when a customer notices a mistake at the site, time matters. Try to respond within the hour. Lack of communication is a leading cause of poor customer experience, and 78% of customers have bailed on an intended transaction because of a poor experience (Source: GetFeedback).

2. Surprise and delight clients

Happy clients are crucial to your reputation as a builder. Wondering how to leave clients with a smile? Surprising and delighting your clients includes things both big and small. The key is to put yourself in their position and treat them as you would want to be treated.

It can be as simple as giving your clients access to photos for selections. Let your clients visualize what their selections look like in a Pinterest-style photo board. Add a personal touch and give them input throughout the process. Learn about their needs and reflect that understanding back to them throughout the process. Show them ways to maximize their budgets and the value of their investments. Clients appreciate the opportunity to be heard and to make the home a reflection of themselves. The last thing they want is to be sidelined in a process that results in a cookie cutter design.

Or it could be something as big as holding a well-executed site visit that leaves your client feeling satisfied with the progress of the build and excited to share your great work with their network.

3. Be decisive and authoritative

Clients choose home builders and remodelers not just for the particular homes they build or even the specific model they have chosen, but also for the expertise the sales staff, project managers, and builders bring to the table. They want to know the people they’ve chosen to work with are experts and in control of the process. Assure them that they are in good hands by answering their questions thoughtfully. Anticipate questions ahead of time so that you don’t get caught off-guard.

One of the fastest ways to hurt your credibility is to over-promise and under-deliver. Understand the things that can extend timeframes so that you don’t get caught making promises you can’t keep. Be extremely detail-oriented, too. You don’t want to miss a change order for a kitchen island or wind up footing the cost for a jetted tub because you misunderstood the customer’s intentions.

Now that social media gives so much voice to the consumer, it’s really important that you don’t commit any gaffes that could cost your company business. If you do make a mistake, however, don’t try to hide it. Be clear and transparent.

Up to 70% of unhappy customers transform into loyal customers if the mistake has been fixed exceeding their expectations (Source: Constant Contact). And 68% of customers leave brands because they are upset with the treatment they have received (Source: MyFeelBack). Even worse, 48% of customers who had a negative experience told 10 or more others (Source: InsightSquared). Getting ahead of a bad situation can end up paying dividends in the long run.

4. Stay ahead of the curve on change orders

Change orders shouldn’t cause you or your clients grief. They’re inevitable and more importantly, if they’re well-executed, they can be a great way to increase client satisfaction and your profit margins.

One of the best ways to streamline your change order process and reduce the possibility for mistakes is with digital change orders. Now, clients can approve change orders instantly, from anywhere. Plus, when change orders are approved, selections are automatically updated in your construction project management software. This keeps all trades updated on what the client wants and results in less double entry and more accuracy for you.

5. Keep in contact after the sale

Grow your business organically through referrals. To do this, you’ve got to build stellar quality homes, honor warranties, and keep in communication with your past customers. Make them feel important and valued. Engage with them through multiple channels, including social media. Let them know that their satisfaction matters to you with periodic calls, mailers, and birthday messages.

What’s the missing link in your change order process?

As a home builder, you’re used to a lot of moving parts. Even so, it’s still a challenge to execute change orders on the fly. Download our tip sheet for custom home builders and remodelers for tips on effectively managing change orders.  


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Construction Project Management Software Gives You One Place for All Communication

During a build, effective communication is key. As a builder, you probably didn’t think sending emails, making phone calls, and following up with people would be a big part of your day. But as projects progress and you bring on new clients, the number of contacts you have grows, meaning more and more time is spent organizing schedules and relaying information.

Keeping a clear line of communication open can be a daunting task with multiple projects on the go, different subcontractors and trade partners, and several clients. Whether you’re staying on top of questions and suggestions from clients or sharing updates with your crew and subcontractors, there’s a lot of information to track and keep organized.

And you want to be organized. Imagine trying to find change order details you scribbled on a piece of paper and threw in your truck when it’s time to share those new selections with your team? Clear communication is one thing – keeping it organized and easy to access is another.

Here are three ways using BuildTools construction project management software can improve communication and avoid confusion on the job site:

Create a Single System of Reference

Stop spending your time sifting through your inbox and combing through notes you’ve jotted down here and there on your computer, in your notebook, and on post-its.

By implementing a construction project management system, you’ll have a central hub for all the communications you send and receive. They’re organized by project, so no more scouring your inbox for that one-off email that you just can’t find. Easily find short notes and long conversations alike and keep important attachments easily accessible.

Do you need to train subcontractors and clients on a new email system? Not with BuildTools! Integrating with Gmail and other email platforms, the people you email won’t have to do anything differently.

Use Technology to Your Advantage

Are all updates and changes that affect a project stored in a single tool? More likely than not, you’re used to making changes in one system and updating your team in another (or several others).

Say goodbye to juggling multiple tools for communication. In BuildTools, you can collect and log project notifications in one convenient app – no more switching back and forth. All your updates are at your fingertips and easily searchable in our unified inbox.

With BuildTools, once the update is logged, it can seamlessly send a notification to update relevant parties of the change. Take the guesswork out of your projects, and give your crew and subcontractors the right information, right away. You won’t need those to send endless emails, play phone tag, or send countless text message reminders.

Archive Your Information, Access It Any Time

Once you’ve gotten the information you need out of your emails, you may let them sit in your inbox, organize them, or delete them. But what happens if you need to refer to something you’ve deleted or “organized” so you can no longer find it?

With BuildTools, messages and attachments are all archived and organized by project. Whether you need to double-check the details of an update or get warranty work done for your clients, don’t spend time digging through your inbox. What used to take hours of phone tag to figure out can be done in seconds with a centralized inbox. Simply log in to the specific BuildTools project, select the element of the build you’d like to update, and send all the messages you need to, without ever leaving the app.

Staying organized saves you time, so projects get finished faster. Faster, easier workflows mean happier teams and clients, good news for your reputation, and more time to take on new business. So why not take back your most valuable resource – your time.

Learn more about how a construction management app can keep everyone in the loop and up to date. Our How to Improve Communication During Custom Projects gives you tips and best practices for communicating with your crew, clients, subcontractors, designers, and more.


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CPM Establishes a System for Clear Communication and a Centralized, Detailed Schedule

Every day spent on a home building site is hectic. Part of your job as a builder is preparing for the unexpected and having the flexibility to adapt to changes while keeping projects on track. While it’s a testament to your skill as a custom builder to navigate changes and mishaps, so is eliminating surprises altogether. Avoiding surprises will ensure that you stay on schedule and on budget to maximize your profitability on each project.

Missed deadlines, slow contractors, materials arriving behind schedule, and a lack of clear processes all lead to breakdowns in communication and completion delays. Sound familiar? As you know, these are just a few of the many daily issues that can throw home building projects off schedule.

Poor scheduling stems from a combination of factors: relying on memory to meet deadlines, not promptly informing impacted parties of a schedule change, and having to manually follow up with subcontractors to confirm they can perform the scheduled work when timelines are adjusted. 

The root of all building breakdowns – poor communication

Poor communication is for a common cause of disorganization and inefficiency. And it’s not just on you – everyone involved can be responsible for delays and misunderstandings. It could be a subcontractor who doesn’t communicate finished tasks, a client who doesn’t remember what they requested, or a project manager without a centralized project management system for effectively managing people and tasks.

As a result, money gets lost, the pace of the project slows down, and deadlines are missed. An influx of schedule changes can cause multiple ripples downstream, resulting in confusion, finger-pointing, and delays. Ultimately, this disorganization could hurt your reputation and affect your relationships with partners, vendors, and customers. 

Construction project management is the foundation for solid project planning and execution

Surprises are part of our industry, but establishing a proven process with a construction project management (CPM) solution goes a long way. CPM software designed for homebuilders and remodelers standardizes industry best practices for efficiency as part of your project management process. It automatically sends alerts to each contributor notifying them of any decisions or actions that affect their work, and triggers the next steps in the process. In doing so, it guarantees effective communication and accountability.

A centralized scheduling solution optimizes communication and efficiency 

A CPM solution centralizes the schedule details and all the project details each member of your team, subcontractor, or client needs in one database.. If a rainy day, a late  permit, or missing materials causes delays, all relevant resources are notified and the project is adjusted to ensure final quality delivery, even if that means extending the schedule by a few days. An always up-to-date schedule keeps you from wasting time putting out fires and manually communicating last-minute adjustments.

Progress reports keep clients in the loop and up to date on their action items

Creating a weekly report will help keep clients up to speed with project status and reduce the need for time-consuming status calls. Weekly reports should include current status of project, customer financials, latest project pictures, and approved change orders or those that still require a signature.

Creating these weekly reports on a digital platform makes distribution and documenting all items much easier for both your company and your client. Digital documentation also increases transparency, so your team knows what they’re responsible for.

There are countless other ways that CPM software benefits custom builders and remodelers. By giving you more time back in your day, you can be more efficient. This mean focusing more on quality control, following up on delegated tasks, and avoiding mishaps like a client showing up to a site where no one is working.

With a central hub for communication, your crew can post questions and comments, and view responses in real-time. Disagreements or misunderstandings can be quickly resolved through group communication using digital tools. Leveraging technology allows home builders and remodelers to centralize communication across an entire project, ensuring everyone is always on the same page.

With these tools and features at your disposal, you can finish projects on time and under budget, and exceed client expectations. You’llbe well prepared to tackle the common problems that builders face on a daily basis.

Communication is critical to a successful project. Get more tips and best practices for increasing transparency and accountability across your business. Find out how technology can help you communicate better with our ebook, How to Improve Communication During Custom Projects.


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Outdated Document Management Is a Major Competitive Disadvantage for Builders

During a build, a lot of files get passed between a lot of people. Whether you’re sending site plans to subcontractors, budgets to your staff, or change orders and progress photos to your clients, there are hundreds of files to keep track of and organize.

It’s important that these files get to the right people at the right time. But with so many moving parts, it’s easy for something to slip through the cracks.

You don’t have time to worry about change orders that never got approved or subcontractors that didn’t get their revised schedules. Delays are costly and can cause serious damage to your bottom line.

That’s why you need a construction management software with an electronic document management system (EDMS) that is built specifically for home builders. It should be cloud-based, easy to use, and have your back, enabling you to minimize your time in the office and maximize your time on the job site.

1. Every aspect of your business should be integrated

Many builders are turning to construction project management software like BuildTools for two main reasons. First, the software acts as a home for all your documents and secondly, it’s an easy way to enable collaboration on home building projects and share real-time details with contributors to keep everyone on the same page with updates.

BuildTools offers a complete suite of integrated digital tools to manage and consolidate information from every aspect of your business:

2. Document management should be centralized and automated

If you’re like most builders, you split your time between the office and the job site. Being on the go is great for keeping on top of what’s happening at the build. But it can make keeping track of your documents a nightmare.

With integrated project management software, whenever you or your team members add information in the system, make revisions, or update tasks, the newly entered data is available in every relevant module of the system. The newly entered data populates every relevant module in the system. You don’t need to worry about updated everyone involved on an individual basis or make time-consuming phone calls. There’s no need for manual data re-entry and no risk of mistakes or oversights.

You’ll have all your documents at your fingertips wherever you are, including change orders, final bids, plans, selections, financial documents, and more. No more going back to the office and digging through your desktop or paper files. You save valuable time and eliminate guesswork by having instant access to any document you need.

3. Your reputation depends on transparency and accountability

Your staff, subs, and clients need access to different documents at different times. From plans, change orders, and financial documents, you need eyes and approvals on all your documents. You also need a system to locate each document instantly when you need it and make sure it doesn’t get buried on a desk or in a truck.

It’s not that you don’t try to keep track of things – you do, and most of the time, you get it right. But when things inevitably fall through the cracks, time and money go down the drain. If you’re relying on your trusted notepad and pen, you may feel like you have everything in control. But there’s no way to easily share information with your team. Even if you’re using a more high-tech system, spreading information across different platforms creates its own maze.

With BuildTools, accountability and transparency are built in. You can access any document, provide up-to-date information and answers at any time, and give others instant access with the click of a button. Your team stays informed about updates in real-time. If questions come up, there is one copy of the document to refer to – no competing copies in different hands, and no “he said, she said.”

There is no more time wasted with file updates or one-on-one calls to contributors with project changes. Since BuildTools supports text message updates, your subs get updates on their assignments from their phones, tablets, or laptops without ever leaving the job site. Information is automatically archived, so you can retrace your steps to see why changes were made. You can pull up records of change authors, dates, and reasons any time.  

4. You need enhanced security and regulatory compliance

At a time of rapidly escalating cybercrimes, data security has never been more important. A strong document management system offers control over sensitive documents with permission-based access. It also generates an audit trail so that you can see who has viewed or modified a document. Highly sensitive documents can be managed with tags to enable automated alerts.

Non-conformance to compliance requirements can be just as perilous as lapses in security, leading to fines, revoked licenses, and even criminal liability. Construction management solutions with proper document management features enable securely store documents, give you a way to archive documents so you always have access, and provide ensure any document added meets local and federal data privacy requirements.

Get back to doing what you love

You don’t like paperwork and neither do we. That’s why we developed an easy way to keep your documents accessible and shareable in real-time from anywhere you have an internet connection. You’ll spend less time shuffling papers and making calls, and more time on the ground, doing the job you love.

Ready to spend less time shuffling papers and more time on the job site? Schedule a demo to see BuildTools in action and find out how it can help you take your business to the next level.


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When you’re building a home, the list of options your client is considering can get overwhelming. Whether they’re choosing flooring, trim, or the perfect toilet and sink, these selections are important to them, but they also mean a lot of work for you.

Giving your clients a place to digitally view their options is a great way to help clients envision their new home. But with so many platforms available today, how do you know which platform is worth investing in? Look for these three features.

1. Easy Interface

With so many different options available today, your platform needs to skillfully manage and organize selections so they’re accessible to the client, designer, and construction team. We recommend a user friendly interface so your clients can easily compare the looks of different options.

2. Single Platform and Point of Contact

The interface you choose should allow your client to approve and reject selections online. Your clients will be able to choose exactly what they want, and everyone will be kept up to date in one platform. No more waiting around to hear back about approval. Your team will receive updates in real-time, so they can get started on their work right away.

You need to be working within a single platform dedicated to your industry. This will help you get your selections approved in a timely manner and keep track of changes effortlessly. By keeping all project selections organized online where they’re available and updated at all times, you’ll eliminate the need for paperwork and duplication on multiple platforms.

The bottom line? Interfaces without this capability can cause delays in the building process, push back your completion date, leave room for error, and cost you money.

3. Easy Change Orders

During your build, changes are going to arise, which means selections have the potential to change. With a software that has integrated selections and change orders, you’ll be able to simply require a change order to be approved when a new selection is made.

The best part? The selection and change order can be approved online. No more paperwork or waiting on your client. This allows you to spend less time following up and more time tackling tasks at the top of your to-do list.

See how your business can benefit from best-in-class construction management software. Schedule a demo today.

A good reputation is fertile ground for new business and growth. If your company leaves a wake of overjoyed customers in its path, word will get around that you are the right builder for the job. Here are the top 5 pro-tips for managing your reputation as a builder.

1. Give Your Client Access

Keeping a client well-informed is a massive must. No matter how big the project seems to you as a builder, it is an infinitely bigger deal to the homeowner. Great builders know this, so they do their best to keep the homeowner involved and informed, but without the right technology this requires incredible amounts of both time and patience.

The industry standard is shifting, however, to a more hands-on experience for homeowners. A well-designed home building app gives your client enough access to keep them happy and well-informed and prevent the need for frequent meetings. This eliminates the “us versus them” and makes the client instead feel like part of the team. It also lets them know where schedules and budgets stand at all times, eliminating any nasty surprises down the road.

Homeowners get their own login credentials to browse updated data (only the data that you’ve chosen to give them access to) and project photos at any time. You can keep on making progress while they check in on their own time.

2. Send Out Regular Reports

Many builders find at the beginning of a project that their clients want to be very hands-on, making frequent check-ins, change orders and site visits. As time goes on, those visits and check-ins may become less frequent, but as a builder it’s still up to you to keep them informed. 

Do your clients a favor (and yourself) by establishing a consistent weekly touch point. This will grow your client’s trust in your transparency and ensure them that you are making progress, even when they’re not checking in.

Once again, however, this can be a time-consuming process if done without the aid of technology. You don’t want to spend every Friday morning scraping together updated numbers, schedule updates, budget reports and site photos to send to your client. The right construction project management software does this for you and keeps you from doing the same work twice. Once you’ve reviewed the report and added your own comments, you can click send and continue to make progress on your project.

3. Be Proactive, Not Reactive

One thing I preach to my team is that bad news doesn’t get better with time. If a problem comes up, a change order is needed, a deadline gets pushed back, or a cost is going to run over, you can avoid a whole mess of trouble down the road by being up front with your client immediately. 

4. Document Everything & Get Signatures

I don’t know any experienced builders who haven’t had issues with client conflict. When it’s your word versus your client’s word, nobody wins, but we all know just how differently two individuals can recall the same conversation. “That’s not the right color, that’s not what I said!”

For this reason, you simply cannot build from conversations with your clients. Get it in writing. After a verbal agreement or change order has been made, no matter how seemingly small the detail, don’t move on just yet. Make sure you document everything that was decided and get your client’s signature before they walk away. A few months down the road you will be glad you did. (See more tips for managing change orders.)

5. Stay Organized

In order to be able to give your clients immediate access, or to send out regular reports without wasting time, or to get signatures on-the-spot from your client when needed, you will need a system that centralizes all data and users so everyone is on the same page. Rather than spreading your data out over various information silos and juggling share links, access to spreadsheets, email attachments, and so on, the industry is moving toward project management apps like BuildTools, which gives you a central hub for each project so you can get to whatever you need within a matter of seconds. 

What’s The Next Step

Look into adopting a system that was designed by builders to handle the tasks real builders run into every day. The best way to do this is to schedule a demo, where you can get your questions answered one-on-one. This way you can determine if project management software is right for your company. Click here to schedule a demo time right now before moving on to your next task.

You’re a builder, not a reporter, but your team and clients still need to be kept in the loop. Creating progress reports can eat up your valuable time and energy if they’re being built from scratch.

Luckily, creating regular reports doesn’t have to bring productivity to a halt.

Industry leaders are using automated reports created within construction apps to put a system in place for regular reports, saving them time and energy. With these 6 functions, a home building app can save you crazy amounts of time.

1. Use Templates

You know that you’re going to need to create these reports regularly, but you don’t have to do the same work twice.

You can choose from existing templates that are built into app, or you can create a custom template to include exactly what you want to include. Then each time you need to create a new report, click on the reports icon and it will generate the report for you immediately. With consistent reporting like this, the reports you send out to your crew and clients can be easily processed and understood.

2. Insert Your Voice

While utilizing templates saves you crazy amounts of time, you will still need to be able to add in your own commentary in specific places to add insight or explanation. Project management apps let you easily add comments to any given section of weekly construction reports, adding your own voice to the raw data you’re presenting. In fact, you can literally add your own voice by using the voice-to-text feature, so you don’t have to try to type a novel on the go or when your hands are tied up in other tasks.

3. Include Photos and Videos

Sometimes a comment or description isn’t enough. Snap a photo or video, or grab one you took earlier, and attach it to your report. Not only do clients love being able to actually see the progress being made, but this can be incredibly helpful to communicate specifics to your crew as well. You can edit and add to the photo within the app to point out a specific detail, or circle the specific item or area you’re referring to in your report.

4. Attach Weather Reports

A few project management apps, like BuildTools, let you include weather information in your reports. This can give clarity to any holdups you may have had or anticipate having in the near future due to inclement weather, or it can serve as a touchpoint for your crew to have realistic expectations for the coming days on the job site.

5. Send Automatic Notifications

Once your report is ready to push out the door, you have to decide who is going to see it. This is easily done within the app, without needing to send out emails or send around paper copies of reports to the right people. Either keep it private, send it only to your crew, share with just the client, or just put it out there for the whole world to see. It’s up to you. Either way, the people you select will be notified as soon as the report is ready, and you can easily check in later to see who has or has not yet viewed the report.

6. Keep Everyone In The Same Place

There are no paper copies to deliver, no .doc or .xcl files to send around, no dropbox links to share access to, etc. Everyone can have access to the report right there within the same app, no need to download a document or request access to a link.

No More Doing The Same Work Twice

By cutting out repetitive work like this and replacing it with efficient processes, builders like you have been freed up to take on more projects without having to increase their headcount. Take a look at this case study to see how one company grew 5X with zero new hires just by utilizing construction project management software.

As a home builder, you know what goes into good construction.

But what goes into building a good workday for you?

One key part of the process? Efficient, effective client communication.

You need happy clients – a good reputation is fertile ground for new business growth. If your company leaves a wake of overjoyed customers in its path, word will get around that you are the right builder for the job.

And you also need work-life balance, and a day that isn’t spent in the office when your time would be better spent on the job site.

Is it possible to keep clients happy efficiently? While there’s no magic fix, here are three key communication steps that successful builders take.

1. Get Proactive on Client Communication 

You want to keep your clients happy. But if you’re anything like us, you know that client communication can quickly spiral out of control with one-off emails and phone calls.

Our advice? Establish a regular cadence for communication. We like weekly status updates, because clients know when to expect them, and they address most of the questions clients will reach out to you with. How much progress was made on the build this week? Is that wall sheetrocked? How does the master bathroom look? Include all these details in your weekly progress report.

What’s better than a weekly progress report? Real time updates. With a construction project management app, you can give your clients immediate access to changes and progress – as it’s made. You control what the client has access to, so you can keep them in the loop without compromising your security.

2. Surprise and Delight Clients

Happy clients are invaluable for your reputation as a builder. Wondering how to leave clients with a smile?

Surprising and delighting your clients includes things both big and small.

It can be as simple as giving your clients access to photos for selections. Let your clients visualize what their selections look like in a Pinterest-style photo board.

And it can be as big as a flawlessly-executed site visit that leaves your client feeling satisfied with the progress of the build and excited to share your great work with their network. (Need help prepping for homeowner site visits? Check out our guide to success before, during, and after your client gets on-site.)

3. Stay Ahead of the Curve on Change Orders

Change orders. Not a four letter word. They’re inevitable – and more importantly, if they’re well executed, they can be a great way to increase client satisfaction and your profit margins.

One of the best ways to streamline your change order process? Digital change orders. Now, clients can approve change orders instantly, from anywhere. Plus, when change orders are approved, selections are automatically updated in your construction project management software, which means less double entry and more accuracy for you.

What’s the Missing Link in Your Change Order Process?

As a homebuilder, you’re used to change orders. That being said, it’s still a challenge to execute them on the fly.

Cross off the 7 key elements on our change order checklist to keep your clients and your bank account happy.

Every day on a site is hectic. Part of your job is being prepared for the unexpected and being able to adapt. While it’s a testament to your ability to navigate changes and mishaps, so is eliminating surprises all together. Avoiding surprises will ensure that you stay on schedule and on budget, making the most of your resources.

Missed deadlines, slow contractors, materials arriving behind schedule, and a lack of streamlined processes all lead to breakdowns in communication. Sound familiar? That’s because these are just a handful of daily issues that builders encounter.

These issues happen for a variety of reasons. Missed deadlines have a variety of negative consequences. Poor scheduling stems from: relying on memory to meet deadlines, not promptly informing the impacted parties of a schedule change, and having to manually follow up with subcontractors to confirm they can perform the scheduled work. 

A major root cause of the issues mentioned above stem from communication. Whether it’s from a lack of communication, slow and untimely communication, or, little to no record of communication, this is a costly error that can be seen all over the country. These inefficiencies go both ways; sometimes, the error is on an underperforming subcontractor, a client who doesn’t remember what they communicated, and at times, the error is on the project manager for not having a tried and tested process to professionally manage their people and projects.

As a result of these inefficiencies, money gets lost, the pace of the project slows down and deadlines are not met. An influx of schedule changes also effects other parties who become upset by your inability to be punctual. Not to mention bruising your reputation from the clients point of view.

As surprises are part of our industry, establishing a proven process goes a long way. Creating a weekly report will help keep clients up to speed with project status. Weekly reports should feature items such as: Current status of project, customer financials, latest project pictures, approved change orders, and more.

Creating these weekly reports on a digital platform makes distribution and documenting all items much easier for both your company and your client. Digital documentation also increases transparency to display your teams responsibility and control of the project.

Managing time more efficiently allows a project manager to follow up on delegated tasks and avoid mishaps like a client showing up to a site where no one is working.

What is the key? One central database. With a central point of communication, parties involved can post questions, comments, and view deadlines in real time. Leveraging technology allows us to centralize important communication across an entire project, ensuring everyone is always on the same page.

With these techniques at your disposal, you’ll meet and exceed expectations. You will be well prepared to tackle these common problems that present themselves on a daily basis.